A: We repair most faults within 2-3 days, we also offer a 24 hour/ 1 hour priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these for next day delivery. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.

A: We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

A: Craft Connect is a level 1 ,135% B-BBEE procurement recognized company. As a company working with Craft Connect adds to your BEE score.

Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centres. We don’t charge any upfront costs, you only pay for work once it’s completed.

A: Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact us for a quick quote.

A: We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for local businesses and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed